Shipping policy
**Order Processing**
Orders are processed within **[1–2 business days]** of being placed. You'll receive a confirmation email with tracking information as soon as your order ships. Orders placed on weekends or holidays are processed on the next business day.
**Where We Ship**
We currently ship to the **[United States and Canada / United States only / worldwide]**. If your country isn't listed at checkout, contact us at **[orderinfo@desktheoryhq.com]and we'll do our best to help.
**Shipping Methods & Delivery Times**
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | **[3–5business days]** | **[$4.99 / Free over $75.00]** |
| Expedited Shipping | **[2–3 business days]** | **[$9.99 / Free over $150.00]** |
Delivery estimates are calculated from the date your order ships, not the date it was placed, and are not guaranteed. Carriers may experience delays outside our control during peak seasons or due to weather.
**Shipping Carriers**
We ship via **[USPS / UPS / FedEx]**. The carrier used for your order is selected based on your location and the shipping method chosen at checkout.
**Order Tracking**
Once your order has shipped, you'll receive an email with a tracking number. You can track your package directly through the carrier's website. If you haven't received tracking information within **[3 business days]** of your order, reach out to us at **[orderinfo@desktheoryhq.com]**.
**Shipping Address**
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error, contact us immediately at **[Orderinfo@desktheoryhq.com]** — if the order hasn't shipped yet, we'll update the address.
**Lost, Stolen, or Damaged Packages**
If your package arrives damaged, or if it's marked as delivered but you haven't received it, contact us within **[7 days]** at **[Orderinfo@desktheoryhq.com]** with your order number and a photo of any damage. We'll work with the carrier to resolve the issue.
**International Shipping (if applicable)**
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the recipient's responsibility and are not included in the product price or shipping cost. We have no control over customs processing times.
**Contact Us**
For any shipping questions, reach our support team:
- Email: **[Orderinfo@desktheoryhq.com, info@desktheoryhq.com, deskteam@desktheoryhq.com]**
- Phone: **[ 1 (941) 312-1167]**
- Support hours: **[ Monday–Friday, 9am–5pm ET]**